Shipping Policy
Shipping Policy for Zimerr
Shipping Methods and Delivery Times
At Zimerr, we strive to deliver your products quickly and efficiently. We offer the following shipping option:
Standard Shipping
- Delivery within 3-5 business days
- Free shipping on all orders
Shipping Destinations
We currently ship to all 50 United States and U.S. territories. For international shipping inquiries, please contact our customer service team.
Order Processing
- Orders are processed within 1-2 business days after payment confirmation
- Business days are Monday through Friday, excluding federal holidays
- Orders placed after 3 PM EST may be processed the following business day
Shipping Confirmation and Tracking
- You will receive an email confirmation once your order has been processed
- A second email with tracking information will be sent once your order has shipped
- You can track your package using the tracking number provided
Shipping Restrictions
Certain products may have shipping restrictions due to their nature. These will be clearly marked on the product page.
Shipping Delays
In rare cases, shipping delays may occur due to:
- Severe weather conditions
- Carrier service disruptions
- High volume periods (holidays, special sales)
We will communicate any known delays and work to resolve them as quickly as possible.
Lost or Damaged Packages
If your package appears to be lost or damaged:
- Check the tracking information provided
- Contact the carrier with your tracking number
- If you need further assistance, please contact our customer service team
Contact Information
For any shipping-related questions or concerns, please contact us at:
- Email: support@zimerr.com
- Phone: +1 (210) 503-0289
- Address: 18866 Stone Oak Pkwy Ste 103-112, San Antonio, TX 78258, United States
- Hours: Monday-Friday, 9am-5pm EST