Returns and Refund Policy for Zimerr

Return Policy

At Zimerr, we stand behind our products with a 30-day guarantee. We understand that sometimes a purchase may not meet your expectations, which is why we've made our return process simple and hassle-free.

Return Eligibility:

• Returns are accepted within 30 days of purchase
• We accept products that have been used
• Return shipping is covered by Zimerr

Refund Process

1. Initiate Your Return: Contact our customer service team to start the return process
2. Shipping: Use the prepaid return label provided by our team. All returns should be shipped to our address: 18866 Stone Oak Pkwy Ste 103-112, San Antonio, TX 78258, United States
3. Refund Processing: Once we receive your return, refunds will be processed within 5-7 business days to your original payment method

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at:

• Email: support@zimerr.com
• Phone: +1 (210) 503-0289
• Address: 18866 Stone Oak Pkwy Ste 103-112, San Antonio, TX 78258, United States
• Hours: Monday-Friday, 9am-5pm EST